How to register?

On the right-hand side of the page, put your cursor over the circle icon and a login/ register drop down menu will appear.

Lost password?

Click on “lost your password?” under the “Login/register” and enter your username. You will then receive a link to reset your password via email.

What is the reward point and how to use it?

All registered members are entitled to YuYu reward points for every purchase. YuYu rewards point can be used to offset on the next order purchases. Every $1 spent will be entitled to 1 point. You may visit our VIP page for more information.

Having troubles with your account?

Kindly drop us a message under the “contact us” tab or email our customer service at customer.care@yuyucollection.com.sg.

How to use coupon code?

Upon checkout, please enter the coupon code and click “Apply Coupon”.

How to use yuyu reward points?

Upon checkout, you will be able to see the current YuYu reward points and the amount worth you have in your account.

How to order?

See something you like and would like it to get it? Just click on the item and add to cart! It will appear in your shopping cart on the upper right-hand side of the page.  You may continue shopping or choose to checkout.

How to cancel your order?

Please contact us at customer.care@yuyucollection.com.sg. However once the order is on delivery, we are unable to cancel the order. You may return to us for refund or exchange. Please check our exchange & return policy.

How long do we take to refund your order?

We will refund your order within 7 working days including the evaluation of the return item(s).

For bank transfer payment, please provide us your bank account information for us to proceed the refund.

For credit and debit cards, the refund will be reflected in your credit card statements. Please note that the period of refund and reflect your credit card statements will depend on the bank.

Exchange/refund

We provide 30 days of return to all customers who have purchased from www.yuyucollection.com.sg.

Please refer to the chart below on the exchange conditions:

Non-returnable items

Following are non-refundable merchandise:

  • Items received more than 30 days.
  • A used or unsealed product, except certain stated conditions
  • Product not sold by www.yuyucollection.com.sg
  • Product damaged by the user
  • Product with missing part
  • Free gift or samples

 

If a refund is needed, we can refund to your account balance through the mode of payment method.

Return Request

Please contact us by dropping a message under “Contact us” tab or drop us an email at customer.care@yuyucollection.com.sg

How long is the processing time?

We will need 1-2 working days to pack and dispatch your order via our delivery service partners.

After your parcel is picked up by our delivery service partner, the time taken for your parcel to reach you depends on the mode of delivery you chose. The tracking information will be available in your order. Please refer to the below for more information.

How much does shipping cost?

Singapore:

Standard courier – within 3-5 days – $5.50(Usual $7.50) (Free delivery above $50 (Usual $80)) – Grand Opening Special Rate!
Next day courier – $9.90
Cash On Delivery within 3-5 days – $6.50 (Usual $8) (Free delivery above $100)

The rest of other countries:

Different rates apply. The calculation is available during checkout and average delivering receiving about 1-2 weeks.

How do I know if I’m buying genuine items?

We guarantee all our products are 100% Authentic Guarantee or we will do 100% refund without hesitation.
We treat all our customer like a VIP to us and we aim to provide excellent good service to you. As a responsible seller, YuYu collection will always inspect all products to ensure the fine quality standards before we mail out your order(s).

What’s the product expiry?

For the expiry of the product, you can check it on the packaging itself or you may contact us to check for it. Normally expiry date is within reasonable and acceptable range, we will specify the near to expiry date products in the listings and these products are normally in our clearance sales category.

How to register?

On the right-hand side of the page, put your cursor over the circle icon and a login/ register drop down menu will appear!

Lost password?

Click on “lost your password?” under the “Login/register” and enter your username. You will then receive a link to reset your password via email

What is the reward point and how to use it?

All registered members are entitled to Yuyu reward points for every purchase. Yuyu rewards point can be used to offset on the next order purchases. Every $1 spent will be entitled to 1 point

Having troubles with your account?

Kindly drop us a message under the “contact us” tab or email our customer service at customer.care@yuyucollection.com.sg

How to use coupon code?

Upon checkout, please enter the coupon code and click “Add Coupon”

How to order?

See something you like and would like it to get it? Just click on the item and add to cart! It will appear in your shopping basket on the upper right-hand side of the page. Just click that icon and check out!

How to cancel your order?

Please contact us at customer.care@yuyucollection.com.sg. However once the order is on delivery, we are unable to cancel the order. You may return to us for refund or exchange. Please check our exchange & return policy.

How long do we take to refund your order?

We will refund your order within 7 working days including the evaluation of the return item(s).

For bank transfer payment, please provide us your bank account information for us to proceed the refund.

For credit and debit cards, the refund will be reflected in your credit card statements. Please note that the period of refund and reflect your credit card statements will depend on the bank.

Exchange/refund

We provide 30 days of return to all customers who have purchased from www. yuyucollection.com.sg.

Please refer to the chart below on the exchange conditions:

Non-returnable items

Following are non-refundable merchandise:

  • Items received more than 30 days.
  • A used or unsealed product, except certain stated conditions
  • Product not sold by yuyucollection.com.sg
  • Product damaged by the user
  • Product with missing part
  • Free gift or samples

Refund

If a refund is needed, we can refund to your account balance through the mode of payment method

Return Request

Please contact us by dropping a message under “Contact us” tab or drop us an email at customer.care@yuyucollection.com.sg

Can I collect my order directly from Yuyu?

Yes, you can! You can come down to our main office at 38 Jalan Piminpin #05-11 Singapore 577178. It’s a 5 minutes walk away from Marymount MRT

How long is the processing time?

We will need 1-2 working days to pack and dispatch your order via our delivery service partners.

After your parcel is picked up by our delivery service partner, the time taken for your parcel to reach you depends on the mode of delivery you chose. The tracking information will be available in your order. Please refer to the table below for more information.

How much does shipping cost?

Singapore:

Qxpress courier – within 2 days – $5.50 (Free delivery above $50)

QX Quick courier – 1 day – $9.90

Malaysia:

DHL Standard Packet Plus – 7-10 days – RM12.80 (Subsidized rate) (Free delivery above $50)

The rest of other countries:

Different rates apply. The calculation is available during checkout and average delivering receiving about 1-2 weeks.

How do I know if I’m buying genuine items?

We guarantee all our products are 100% Authentic Guarantee or we will do 100% refund without hesitation.
We treat all our customer like a VIP to us and we aim to provide excellent good service to you. As a responsible seller, YuYu collection will always inspect all products to ensure the fine quality standards before we mail out your order(s).

What’s the product expiry?

For the expiry of the product, you can check it on the packaging itself or you may contact us to check for it. Normally expiry date is within reasonable and acceptable range, we will specify the near to expiry date products in the listings and these products are normally in our clearance sales category.