How to register?

On the right-hand side of the page, put your cursor over the circle icon and a login/ register drop down menu will appear.

Lost password?

Click on “lost your password?” under the “Login/register” and enter your username. You will then receive a link to reset your password via email.

What is the reward point and how to use it?

All registered members are entitled to YuYu reward points for every purchase. YuYu rewards point can be used to offset on the next order purchases. Every $1 spent will be entitled to 1 point. You may visit our VIP page for more information.

Having troubles with your account?

Kindly drop us a message under the “contact us” tab or email our customer service at lljpcrystals@hotmail.com.

How to use coupon code?

Upon checkout, please enter the coupon code and click “Apply Coupon”.

How to use yuyu reward points?

Upon checkout, you will be able to see the current YuYu reward points and the amount worth you have in your account.

How to choose free gifts?

You can choose your free gifts in the product listings or cart page. You will be able to add to cart when meet required spending amount of purchase.

How to order?

Please find the information in this link.

Need help to order?

If you need help to place an order, you may call or whatapps us at 9050-5363 and we will be happy to assist you.

How to cancel your order?

Please contact us at lljpcrystals@hotmail.com. However once the order is on delivery, we are unable to cancel the order. You may return to us for refund or exchange. Please check our exchange & return policy.

How long do we take to refund your order?

We will refund your order within 7 working days including the evaluation of the return item(s).

For bank transfer payment, please provide us your bank account information for us to proceed the refund.

For credit and debit cards, the refund will be reflected in your credit card statements. Please note that the period of refund and reflect your credit card statements will depend on the bank.

Exchange/refund

Please find the information in this link.

Please find the information in this link.

How do I know if I’m buying genuine items?

We guarantee all our products are 100% Authentic Guarantee or we will do 100% refund without hesitation.
We treat all our customer like a VIP to us and we aim to provide excellent good service to you. As a responsible seller, YuYu collection will always inspect all products to ensure the fine quality standards before we mail out your order(s).

What’s the product expiry?

For the expiry of the product, you can check it on the packaging itself or you may contact us to check for it. Normally expiry date is within reasonable and acceptable range, we will specify the near to expiry date products in the listings and these products are normally in our clearance sales category.

How does the review-reward-system works?

You can earn 30 YuYu Reward Points for every image review submitted.

Points can be used to redeem reward products or used for further discount during checkout.

How to register?

On the right-hand side of the page, put your cursor over the circle icon and a login/ register drop down menu will appear!

Lost password?

Click on “lost your password?” under the “Login/register” and enter your username. You will then receive a link to reset your password via email

What is the reward point and how to use it?

All registered members are entitled to Yuyu reward points for every purchase. Yuyu rewards point can be used to offset on the next order purchases. Every $1 spent will be entitled to 1 point

Having troubles with your account?

Kindly drop us a message under the “contact us” tab or email our customer service at lljpcrystals@hotmail.com.

How to use coupon code?

Upon checkout, please enter the coupon code and click “Add Coupon”

How to choose free gifts?

You can choose your free gifts in the product listings or cart page. You will be able to add to cart when meet required spending amount of purchase.

How to order?

Please find the information in this link.

Need help to order?

If you need help to place an order, you may call or whatapps us at 9050-5363 and we will be happy to assist you.

How to cancel your order?

Please contact us at lljpcrystals@hotmail.com. However once the order is on delivery, we are unable to cancel the order. You may return to us for refund or exchange. Please check our exchange & return policy.

How long do we take to refund your order?

We will refund your order within 7 working days including the evaluation of the return item(s).

For bank transfer payment, please provide us your bank account information for us to proceed the refund.

For credit and debit cards, the refund will be reflected in your credit card statements. Please note that the period of refund and reflect your credit card statements will depend on the bank.

Exchange/refund

Please find the information in this link.

Please find the information in this link.

How do I know if I’m buying genuine items?

We guarantee all our products are 100% Authentic Guarantee or we will do 100% refund without hesitation.
We treat all our customer like a VIP to us and we aim to provide excellent good service to you. As a responsible seller, YuYu collection will always inspect all products to ensure the fine quality standards before we mail out your order(s).

What’s the product expiry?

For the expiry of the product, you can check it on the packaging itself or you may contact us to check for it. Normally expiry date is within reasonable and acceptable range, we will specify the near to expiry date products in the listings and these products are normally in our clearance sales category.

How does the review-reward-system works?

You can earn 30 YuYu Reward Points for every image review submitted.

Points can be used to redeem reward products or used for further discount during checkout.