Shipping & Delivery Policy

We will need 1-2 working days to pack and dispatch your order via our delivery service partners.

After your parcel is picked up by our delivery service partner, the time taken for your parcel to reach you depends on the mode of delivery you chose. The tracking information will be available in your order. Please refer to the table below for more information.


How much does shipping cost and how long is delivery time?


Singapore:

Standard courier – within 3-5 days – $3.00 (Usual $5.50) (Free delivery above $50)

Next day courier  – $5.99 (Usual $9.90)

Cash On Delivery within 3-5 days – $3 (Usual $6.50) (Free delivery above $100)

Cash On Delivery Next day courier  – $5.99 (Usual $9.90)

Malaysia:
Standard courier – within 5-7 working days – Flat Rate $5 (Free delivery above $50)

International:
DHL Standard Packet Plus – Fix price SGD20 regardless of the total weight. The average delivering receiving from 10-21 days.


Taxes, Duties & Tariffs

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.


Delivery Time

We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We would like to highlight that YuYu Collection does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can.

Office Hours are from Monday to Friday 9am to 7pm, excluding Public Holidays.


During Promotion Periods

During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfill your order within the delivery time frame due to large volume of orders, transaction and availability issues. However please trust us that we are really doing our best to ship out your parcel ASAP!

For more details or inquiries on shipping issues,
Please contact us at: +65 8798-3737 or https://www.yuyucollection.com.sg/contact/